Process and Context

Every system starts by understanding the actual inputs to the current process: files, messages, records, approvals and owners.

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What is input?

Input can be a form, document, message, system record, customer information or team action. The system works with this material.

WhiteGate systems are designed to work with manual inputs, triggers from connected tools and data produced by earlier steps.

1. Text and request: Text from the team or customer is processed alongside fixed templates and dynamic fields.
2. Structured data: Excel, CRM, ERP, form or API records are converted into readable signals about the work.
3. Files and media: PDFs, images and documents are checked in the context of the process.
4. Step output: Fields produced by the previous step are used for the next action.

Context window

Context is a workflow's working memory at a given moment. Each step knows what has arrived, what is waiting and which approval is needed.

User, session, customer, job and delivery information passes between steps; everything does not need to be entered again.

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